KYC & AML Policy

At Mining AI, our KYC procedure involves gathering and validating essential information about you: your complete legal name, date of birth, country where you reside, communication details and your chosen funding method. We cross-reference the information submitted during registration against the supporting documents you provide.

What we do not do

We do not ask for your online banking password, your full card PIN, or remote access to your device. No member of our team will ever request those. Any message that does is not from us and should be reported through the abuse form.

AML controls are broader than a one-off identity check. They cover risk classification of new accounts, sanctions and politically-exposed-person screening, limits on unusual funding patterns, record keeping, internal escalation of suspicious activity and, where the applicable law requires it, reporting to the competent authority.

Anti-money laundering regulations supersede conflicting client directives. This may result in transaction delays, requests for supplementary evidence, or account restrictions until the situation is settled.

1. 01

   Legal obligation

   Institutions engaged in holding or moving client assets must establish client identity as a prerequisite to service delivery. This requirement is mandatory and applies universally to all accounts.

2. 02

   Protecting your money

   Verification ties an account to one identifiable owner. It makes account takeover far harder, and it means withdrawals can only be sent back to a payment method proven to belong to you.

3. 03

   Keeping the platform clean

   Screening keeps sanctioned parties and anonymous shell activity off the platform, which protects every other client using it.

4. 04

   Faster payouts later

   An account verified up front does not have to stop for checks at withdrawal time, which is when delays are least welcome.

1. Identity document

An official identity document displaying your photo, complete name, birth date, identification number and validity period. Typically recognized documents include passports, state-issued identity cards, or licensed photographic driving credentials. The document must remain current and not be past its expiration date.

2. Proof of address

A recent document, usually issued within the last few months, showing your name and your residential address as it appears on your account. Typical examples are a utility statement, a bank or card statement, a local tax or municipal notice, or an official letter from a public authority. Post-office boxes and addresses belonging to someone else are not accepted.

3. Proof of payment method

Evidence that the funding instrument belongs to you. For a card, that is normally an image of the card showing your name, the first six and last four digits and the expiry date, with the remaining digits and the security code covered. For a transfer from a bank account, that is a statement or confirmation in your name showing the account identifier. For an electronic wallet, a screenshot of the account profile showing your name and the account identifier.

Formats and file size

Upload limits, accepted file types and any additional document requests are shown in the verification area of your account. Documents in a language other than the account language may require a translation; the compliance team will tell you if that applies.

1. 01

   Register

   Create the account with your real legal name, date of birth, country of residence, email and phone number. Details that do not match your documents are the most common cause of delay.

2. 02

   Confirm contact details

   Confirm your email address and, where requested, your phone number. This proves the contact channels belong to you.

3. 03

   Upload your identity document

   Provide the pages containing your image and identifying information. Certain verifications include a brief identity confirmation or facial recognition step to validate document authenticity.

4. 04

   Upload proof of address

   Upload a recent qualifying document in your name at the address on file.

5. 05

   Confirm the payment method

   Furnish verification of the payment vehicle you plan to use for account funding and receiving transfers.

6. 06

   Screening and review

   Our compliance team reviews the file, runs the required sanctions and risk screening, and either approves the account or asks for a correction.

7. 07

   Confirmation

   You receive a notification once the account status changes. The current status is always visible in the verification area of your account.

Processing duration fluctuates based on submission volume, document clarity and whether supplementary screening becomes necessary. The applicable review period for your account and current document status appear in your account dashboard - this displayed timeline takes precedence over any external references.

• Clear, complete, unedited uploads are reviewed fastest.
• Requests submitted outside business hours are queued for the next working day.
• Enhanced review, where required, adds time and is communicated to you.

Should clarification on any decision be required, reach out to our support team to understand the basis for the determination. Where legal authorization exists, we shall provide disclosure.

What is monitored

Funding and withdrawal patterns, changes of payment instrument, changes of country or contact details, activity that does not match the profile you gave at sign-up, and any activity flagged by our screening tools.

What can happen as a result

• A call to supply new documentation or details regarding the origin of funds.
• A suspension of a particular transaction pending examination.
• Modification of the thresholds displayed in your account.
• Restriction or closure of the account where the law requires it.

Records

Identity documentation and transaction history are preserved for the timeframe mandated by relevant laws following relationship termination and are managed according to our Privacy Policy. In certain circumstances the law prevents us from telling a client that a report has been made.

• Give accurate, current and complete information, and keep it up to date.
• Use only your own funds and your own payment instruments - never someone else's.
• Maintain a single account and safeguard your access credentials.
• Fulfill document submission requests by the deadline indicated in the notice.
• Tell us promptly if you change country of residence, legal name or payment method.
• Notify us immediately of any suspected unauthorized attempts to access your account.

Submitting falsified or altered documents is a serious matter. It leads to closure of the account and, where applicable law requires, notification of the competent authority.

Licenses & regulatory information